Know the job before
the truck rolls.
Three AI agents for plumbing, HVAC, and electrical companies — answer every call 24/7, diagnose from customer photos before dispatch, and keep every job moving after the tech leaves.
Three AI agents for plumbing, HVAC, and electrical companies — answer every call 24/7, diagnose from customer photos before dispatch, and keep every job moving after the tech leaves.
average cost of a single truck roll — closer to $1,000 fully loaded.
of truck rolls are avoidable — the tech never needed to be there.
service calls needs a second visit — wrong tech, wrong parts, wrong diagnosis.
fewer wasted rolls when the issue is diagnosed visually before dispatch.
Sources: Technology & Services Industry Association · field-service industry studies (PTC, XOi, TechSee), 2024–2026
You know this call: "something's dripping under the sink, can someone just take a look?" Roll a truck and you lose money on the job. Brush them off and you lose the customer — and the water heater they'll need in three years. Until now those were your only two options. The third option: diagnose it from a photo before anything rolls.
Every conversation logged in the tools you already run.
Each one replaces a job you're either paying for or bleeding from. Together they cover the whole life of a service call — before it books, before it rolls, and after the tech leaves.
Answers every call and message like your best CSR — one that never leaves at 5pm.
Asks the customer to text photos — then diagnoses the issue before you commit a truck.
Works your CRM so no estimate, reschedule, or review request ever falls through the cracks.
A shop running 20 calls a day with 25% avoidable rolls at $250–500 each is burning six figures a year on trucks that never needed to leave the yard. Photo triage pays for itself in the first week.
National players already sell remote diagnosis — video help from an expert, subscriptions and per-session fees — but they need call centers full of humans to do it. An agent gives a local shop the same product without the payroll.
We map how calls actually flow through your shop — what your best CSR asks, which jobs waste trucks, where estimates go to die.
Start with after-hours answering and missed-call text-back. Photo triage comes online once the agent has proven itself on your real calls.
Then estimate follow-up, review requests, and the paid-diagnosis product. You watch booked jobs climb and wasted rolls fall.
One-time install scoped in your audit. Outcome pricing — per booked job — available once your numbers are proven.
They already do — people text photos all day, and snapping a picture of a leaking valve is far easier than describing one. "Text me a photo" is a lower-effort ask than answering five diagnostic questions, and it makes customers feel taken seriously.
Hard guardrails, not suggestions. The agent never coaches work on live panels or gas lines. Hazard signals — gas smell, burning odor, sparking, standing water near electrical — trigger an immediate stop-and-call script and a human escalation. It triages; it doesn't turn customers into technicians.
No. Most shops start in free-triage mode, where it works purely as a qualifier and dispatch-prep tool. The paid option is there when you want it — and crediting the fee toward the visit keeps it friendly.
Yes — we build on the field-service software and phone system you already run. Bookings, photos, and notes land in your existing system; nobody learns new software.
Triage isn't a guarantee — it's better information before you commit a truck. The agent states its confidence, attaches the photos, and your dispatcher stays in charge. Before it goes live, it's tested against 50 real scenarios from your call history, and you get the scorecard.
Book a 30-minute discovery call. We'll walk your call flow and show you exactly where trucks, estimates, and after-hours customers are leaking money.